Handling PNV

How-To Guide

Step 1: Log in to Sonar

• Review the email notification for the PNV Response. The PNV Response will highlight any concerns that are required to be actioned before the port is submitted to CNA.
  
• Log in to Sonar using the URL provided in the email notification.
  
• Access Sonar by clicking on the relevant link below which is provided in your provisioning starter pack.
  

Step 2: List Porting orders

• Navigate to the top left actor menu, select Porting, then select List Porting Orders.

Step 3: Edit porting order

• Find the order, and select Edit.
  

Step 4: Update port

• Select Update port.
  

Step 5: Add number/s

• Select Add Number Range.
  
• Enter the added number/s listed in the PNV Response email as outlined per the Porting in Sonar Guide.
  

Step 6: Submit CNA

• Select Submit CNA.
  
• Failure to address all PNV concerns before submitting CNA may result in additional charges and time delays. Please consult your services schedule or contract for information on charges.
  
• If the submission to CNA is done incorrectly, a manual withdrawal of a port is necessary which can delay the port futher.