Leadership

Meet our Leadership Team

Symbio is a founder-led company. Our Board of Directors and Executive team have significant management experience gained across technology, software and telecom.

Michael Boorne

Non-Executive Director

Mr Boorne is a serial entrepreneur, combining extensive technical expertise with deep commercial and corporate experience.

Michael has founded start-up businesses such as Sprit Modems and Mitron Pty Ltd, and is a director and committee member of numerous private companies and charitable foundations. He was previously a non-executive director of Netcomm Ltd.

Andy Fung

Non-Executive Director

Mr Fung is a co-founder of Symbio. He was Managing Director of Symbio (formerly MNF Group) from 2006 until 2012. Mr Fung previously held senior management positions with Telstra, Optus and Lucent Technologies of the US.

During his time in Telstra, Mr Fung was seconded to the Australian Trade Commission (Austrade) as Specialist Trade Commissioner and supported Australian exports to countries in Asia. Mr Fung is also an Executive Director of a private company with interests in trade and investments.

Leanne Heywood

Non-Executive Director

With a background in finance and accounting, Leanne is a highly experienced company director holding Board positions for both public and private companies in B2B settings across a variety of industries. She also has extensive international experience managing complex and culturally diverse stakeholder relationships across the APAC region.

She currently chairs Audit and Risk Committees at ASX-listed companies Allkem Ltd, Midway and Quickstep Technologies.

Gail Pemberton

Non-Executive Director

Ms Pemberton’s career as an executive focused on technology, technology intensive businesses and financial services in a variety of C-level roles.

Since transitioning to a Non-Executive Director career, Gail has amassed extensive experience as a Chair and as a Director of both ASX listed and global companies and has participated in several IPOs, acquisitions, divestments and capital raisings.

David Stewart

Non-Executive Director

Mr Stewart is an experienced CEO and successful entrepreneur with more than 30 years in management and business leadership roles.

David has extensive experience in the ICT industry and has been recognised for his significant and valuable contribution to the Australian communications industry with the presentation of the Communications Ambassador 2016 award.

Rene Sugo

Executive Director & CEO

Mr Sugo is the current CEO and the co-founder of Symbio.

During his tenure as CEO, Symbio has grown to become Australia’s largest IP Voice network and established its reputation for innovation and technical capability on the global stage.

Anne Ward

Chair & Non-Executive Director

Anne is a highly experienced company director with a focus on growth strategies in rapidly changing, highly regulated and customer focussed businesses. Prior to becoming a professional director, Anne was a commercial lawyer for 28 years.

She is currently Chairman of RedBubble Ltd and a Director of the Foundation for Imaging Research amongst other roles.

John Boesen

Chief Technology Officer

John Boesen was appointed in June 2018 as Chief Technology Officer of Symbio to transform the technology team and lead the modernisation of the technology stack to drive the business’s next phase of growth, focused on global expansion of its voice network and software platforms.

John has led multi-disciplinary technology and creative teams over the past 20 years at executive and senior management levels, previously serving as the Chief Information Officer and prior Chief Technology Officer of William Hill Australia, as well as the Chief Operating Officer of Etherstack plc.

A graduate of the Australian Institute of Company Directors (GAICD), John also holds a dual Bachelor of Science degree in Mathematics and Computer Science from the University of New South Wales.

Jon Cleaver

Chief Executive Officer – TaaS

Jon Cleaver was appointed Chief Executive Officer – TaaS in December 2021. In this role, he is responsible for overseeing the software platform which enables Challenger Service Providers to resell communication services – such as mobile, cloud PBX and data – under their own brand.

Jon previously headed up the Sales and Business Development teams, before serving as the Chief Commercial Officer - leading the Sales, Products, Carrier and Regulatory teams - and most recently as the Chief Executive of Wholesale.

Having been at the forefront of the industry for over 15 years, at both executive and senior management level, Jon was previously a Senior Account Manager at Telstra Wholesale before joining Symbio.

Kate Denton

Acting Chief Financial Officer

Kate Denton was appointed as Acting CFO of Symbio in March 2022. Kate has been with the company for close to seven years in various senior finance roles. Most recently, she led the core Group Financial Controllers team and is eminently well placed to provide continuity in the role of Acting CFO.

Prior to joining Symbio, Kate worked in London as a Finance Manager at fintech company SunGard (now FIS), Group Financial Accountant at Vector Electricity and started her career as an auditor at Audit New Zealand.

Kate is a Chartered Accountant with Chartered Accountants Australia and New Zealand and holds a Bachelor of Commerce (Grad Dip) in Accounting and Economics from the University of Otago.

Cathy Doyle

Chief People Experience Officer

Cathy Doyle was appointed as Chief People Experience Officer of Symbio in June 2021 to design and implement the people strategy to enable our ambitious goals, ensuring that each Symbio employee continues to thrive. As we get ready for the next stage of our growth, our people are vital to enabling the success of Symbio’s continued expansion.

Cathy brings a wealth of experience to her role, possessing over 25 years of experience in holding senior People and Culture roles in companies such as ParaFlare, Rabobank Australia and NZ, McDonalds Australia, BNP Paribas, CBA and Qantas, amongst others.

A graduate of the Australian Institute of Company Directors (GAICD) and the Australian Institute of Superannuation Trustees (AIST), Cathy also holds a Bachelor of Social Science degree, a Certificate in Governance, Graduate Diploma qualifications in Psychology and Vocational Education & Training and an MBA.

Iain Falshaw

Chief Executive Officer – UCaaS

Iain Falshaw joined Symbio as part of the Telcoinabox acquisition in 2018 and was appointed as Chief Executive Officer – UCaaS in December 2021. In this role, he is focussed on driving the growth of our Government and Enterprise business based on industry leading partnerships with Microsoft and Cisco Webex, both domestically and as part of Symbio’s expansion into APAC. Prior to this, Iain served as Chief Executive - Direct, overseeing a consolidation and divestment strategy of our former Direct segment, which completed in January 2022.

He has over 30 years of experience in the Telecoms industry. During that time, he has held several senior management roles including Chief Commercial Officer of Inabox Group, CFO & Company Secretary of Aggregato Global, Managing Director of ACN Pacific and was a Non-Executive Director of the Telecoms Industry Ombudsman (TIO).

Iain has a BA Hons in Business from Robert Gordons University, Aberdeen, is a Chartered Management Accountant and a graduate of the Australian Institute of Company Directors (AICD).

Helen Fraser

General Counsel

Helen Fraser joined Symbio as its first in house counsel in 2012, bringing more than 20 years’ experience from prior legal, contract management and leadership roles mostly in the technology, telecommunications and aerospace industries, including at Accenture, Optus, Lucent Technologies, ERG and Hawker Pacific.

As General Counsel, Helen heads up the Legal and Compliance Team at Symbio and is also a committed executive sponsor of the Diversity and Inclusion Committee.

Helen earned her Bachelor and Master of Laws from The University of Sydney and Bachelor of Arts (Asian Studies - Indonesian) from the Australian National University. Helen is also a graduate member of the Australian Institute of Company Directors (GAICD) and a member of the Association of Corporate Counsel (ACC).

Andrew Tierney

Executive General Manager - Global

Andrew Tierney is Executive General Manager of TNZI, one of Symbio’s wholesale brands that powers the capabilities of communication providers around the world. Andrew joined TNZI in 2010 as their Head of Asia Pacific Sales before the TNZI business was acquired by Symbio in 2015.

Prior to joining Symbio, Andrew lived and worked in Europe and Asia throughout his 25-year career in international telecommunications, most of which was spent in a variety of management roles for Telecom New Zealand.

Currently a board member of the ITW Global Leaders Forum, Andrew holds a Diploma in Business Administration and Management from Victoria University of Wellington and is a graduate of the Leadership and Management Development Programme at the University of Waikato.

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