Major Outage Register

Find up-to-date information on current and resolved network outages, including estimated restoration times.

Current Outages

Page Last Updated:

P1 SMS Telstra Network

Active
Incident Overview

Please be advised of Telstra Network outage. For more information, visit: https://www.telstra.com.au/support/account-payment/view-print-bills

P2 Global Routing System

Active

P2 Number Manager Tollfree Call Routing

Resolved

Service Degradation Incident 2023

Resolved
P2 Global Routing System
  • Network:
    Symbio
  • Description:
    Our technical team is working with AWS Technical Support to assess the configuration.
  • Suspected cause:
    Under investigation
  • Services impacted:
    LNP Operations cannot proceed
  • Time detected:
    08/01/26 9:22 AM AEST
  • Estimated restoration:
    08/01/26 9:22 AM AEST
Open past updates
Close past updates
Apr 2, 2026 11:22
P2 Number Manager Tollfree Call Routing
  • Network:
    Corporate Network
  • Description:
    A significant network outage occurred affecting multiple departments within the organization. The incident was detected early in the morning and impacted connectivity for several hours.
  • Suspected cause:
    A faulty router was identified as the primary cause of the outage, leading to a complete loss of network access.
  • Services impacted:
    Email services, internal applications, and internet access were all disrupted during the incident.
  • Time detected:
    2023-01-15T08:30:00Z
  • Estimated restoration:
    2023-01-15T12:00:00Z
Open past updates
Close past updates
Apr 2, 2026 11:22
P1 SMS Telstra Network
  • Network:
    Telstra
  • Description:
    test
  • Suspected cause:
    test
  • Services impacted:
    test
  • Time detected:
    test
  • Estimated restoration:
    test
Open past updates
Close past updates
Apr 1, 2026 15:39
P2 Global Routing System
  • Network:
    Symbio
  • Description:
    GRS currently unavailable
  • Suspected cause:
    Under investigation
  • Services impacted:
    LNP Operations cannot proceed
  • Time detected:
    08/01/26 9:22 AM AEDT
  • Estimated restoration:
    To be comfirmed
Open past updates
Close past updates
Mar 30, 2026 13:42
P2 Number Manager Tollfree Call Routing
  • Network:
    Internal Applications text
  • Description:
    A critical bug was discovered in the internal application, causing data processing errors. The development team was alerted to address the issue promptly.
  • Suspected cause:
    A recent software update introduced the bug, affecting data integrity.
  • Services impacted:
    Data processing and reporting functionalities were disrupted.
  • Time detected:
    2023-05-15T10:45:00Z
  • Estimated restoration:
    2023-05-15T13:00:00Z
Open past updates
Close past updates
Mar 18, 2026 14:18
Service Degradation Incident 2023
  • Network:
    Customer Database
  • Description:
    A data breach was detected, compromising sensitive customer information. Immediate action was taken to secure the database and investigate the breach.
  • Suspected cause:
    Unauthorized access through a phishing attack was suspected as the cause of the breach.
  • Services impacted:
    Customer account access and data retrieval services were temporarily suspended.
  • Time detected:
    2023-03-05T09:15:00Z
  • Estimated restoration:
    2023-03-05T11:00:00Z
Open past updates
Close past updates
Mar 17, 2026 10:38
P2 Number Manager Tollfree Call Routing
  • Network:
    Web Hosting Services
  • Description:
    A critical server failure was reported, resulting in downtime for hosted websites. The incident was escalated immediately to the IT support team.
  • Suspected cause:
    Hardware failure was determined to be the cause, specifically a malfunctioning hard drive.
  • Services impacted:
    All websites hosted on the affected server were unavailable during the incident.
  • Time detected:
    2023-02-10T14:00:00Z
  • Estimated restoration:
    2023-02-10T16:30:00Z
Open past updates
Close past updates
Mar 10, 2026 14:37

We’re working to restore services

Our technical teams are investigating and working to restore services as a priority. Updates will be provided hourly until normal service is confirmed.