Major Outages Register

P2 - Intermittent high Post Dial Delay for calls towards New Zealand

Reference:
PRGOPS-551
Outage type:
Significant local outage
Start date of outage:
11/08/2026
Start time of outage:
20:18 AEST
End date of outage:
11/08/2026
End time of outage:
21:24 AEST
Duration of outage
1.06
Affected suburb(s)/towns:
Information not available – no technical visibility
Affected State(s)/Territories:
Information not available – no technical visibility
Affected postcode(s):
Information not available – no technical visibility
Types of services impacted:
We have detected an issue affecting outbound calls to New Zealand.The incident was identified at 11 August 2026, 20:18 AEST, and our Network and Technology teams are currently investigating.
Number of each type of service affected:
Information not available – no technical visibility
Number of premises affected:
Information not available – no technical visibility
Number of premises affected:
Information not available – no technical visibility
Carrier or carriage service provider responsible for resolving outage:
Symbio New Zealand
Suspected cause:
Equipment or system fault or failure
Cause (related to a natural event or weather):
No
Additional information:
No emergency calls were affected during the server issue.
Estimated restoration:
11/08/2026 21:24 AEST
Date entry first published:
11/08/2026 22:42 AEST
Date entry last rectified:
11/08/2026

P2 - Intermittent high Post Dial Delay for calls towards New Zealand

Reference:
PRGOPS-551
Outage type:
Significant local outage
Start date of outage:
11/08/2026
Start time of outage:
20:18 AEST
End date of outage:
End time of outage:
Duration of outage
Information not currently available
Affected suburb(s)/towns:
Information not available – no technical visibility
Affected State(s)/Territories:
Information not available – no technical visibility
Affected postcode(s):
Information not available – no technical visibility
Types of services impacted:
We have detected an issue affecting outbound calls to New Zealand.The incident was identified at 11 August 2026, 20:18 AEST, and our Network and Technology teams are currently investigating.
Number of each type of service affected:
Information not available – no technical visibility
Number of premises affected:
Information not available – no technical visibility
Number of premises affected:
Information not available – no technical visibility
Carrier or carriage service provider responsible for resolving outage:
Symbio New Zealand
Suspected cause:
Other
Cause (related to a natural event or weather):
No
Additional information:
Some customers may experience intermittently high Post-Dial Delay (PDD) when placing calls to New Zealand.
Estimated restoration:
Date entry first published:
11/08/2026 22:05 AEST
Date entry last rectified:
11/08/2026

Major Outage Register