Major Outage Register

Find up-to-date information on current and resolved network outages, including estimated restoration times.

Current Outages

Page Last Updated:

P1 Network Platform Test

Active

P1 SMS Telstra Network

Active
Incident Overview

Please be advised of Telstra Network outage. For more information, visit: https://www.telstra.com.au/support/account-payment/view-print-bills

P2 Global Routing System

Active

P2 Number Manager Tollfree Call Routing

Resolved
P1 Network Platform Test
  • Network:
    test
  • Description:
    test
  • Suspected cause:
    test
  • Services impacted:
    test
  • Time detected:
    DD/MM/YYYY 00:00 AM AEST
  • Estimated restoration:
    DD/MM/YYYY 00:00 AM AEST
  • Affected suburb(s)/towns:
    Information not available – no technical visibility
  • Affected postcode(s):
    Information not available – no technical visibility
  • Affected State(s)/Territories:
    Information not available – no technical visibility
  • Number of each type of service affected:
    Information not available – no technical visibility
  • Number of premises affected:
    Information not available – no technical visibility
  • Duration of outage:
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May 14, 2026 11:01
P1 SMS Telstra Network
  • Network:
    Telstra
  • Description:
    test
  • Suspected cause:
    Under investigation
  • Services impacted:
    SMS
  • Time detected:
    28/04/26 11:23 PM AEST
  • Estimated restoration:
    To be confirmed
  • Affected suburb(s)/towns:
    Information not available – no technical visibility
  • Affected postcode(s):
    Information not available – no technical visibility
  • Affected State(s)/Territories:
    Information not available – no technical visibility
  • Number of each type of service affected:
    Information not available – no technical visibility
  • Number of premises affected:
    Information not available – no technical visibility
  • Duration of outage:
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May 14, 2026 10:48
P2 Number Manager Tollfree Call Routing
  • Network:
    Symbio
  • Description:
    A critical bug was discovered in the internal application, causing data processing errors. The development team was alerted to address the issue promptly.
  • Suspected cause:
    A recent software update introduced the bug, affecting data integrity.
  • Services impacted:
    Data processing and reporting functionalities were disrupted.
  • Time detected:
    28/02/2026 11:06 PM AEST
  • Estimated restoration:
    To be confirmed
  • Affected suburb(s)/towns:
  • Affected postcode(s):
  • Affected State(s)/Territories:
  • Number of each type of service affected:
  • Number of premises affected:
  • Duration of outage:
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Apr 28, 2026 15:46
P2 Number Manager Tollfree Call Routing
  • Network:
    Symbio
  • Description:
    A significant network outage occurred affecting multiple departments within the organization. The incident was detected early in the morning and impacted connectivity for several hours.
  • Suspected cause:
    A faulty router was identified as the primary cause of the outage, leading to a complete loss of network access.
  • Services impacted:
    Email services, internal applications, and internet access were all disrupted during the incident.
  • Time detected:
    28/02/2026 11:06 PM AEST
  • Estimated restoration:
    To be confirmed
  • Affected suburb(s)/towns:
  • Affected postcode(s):
  • Affected State(s)/Territories:
  • Number of each type of service affected:
  • Number of premises affected:
  • Duration of outage:
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Apr 28, 2026 15:46
P2 Number Manager Tollfree Call Routing
  • Network:
    Symbio
  • Description:
    A critical server failure was reported, resulting in downtime for hosted websites. The incident was escalated immediately to the IT support team.
  • Suspected cause:
    Hardware failure was determined to be the cause, specifically a malfunctioning hard drive.
  • Services impacted:
    All websites hosted on the affected server were unavailable during the incident.
  • Time detected:
    28/02/2026 11:06 PM AEST
  • Estimated restoration:
    To be confirmed
  • Affected suburb(s)/towns:
  • Affected postcode(s):
  • Affected State(s)/Territories:
  • Number of each type of service affected:
  • Number of premises affected:
  • Duration of outage:
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Apr 28, 2026 15:46
P2 Global Routing System
  • Network:
    Symbio
  • Description:
    Our technical team is working with AWS Technical Support to assess the configuration.
  • Suspected cause:
    Under investigation
  • Services impacted:
    LNP Operations cannot proceed
  • Time detected:
    08/01/26 9:22 AM AEST
  • Estimated restoration:
    08/01/26 9:22 AM AEST
  • Affected suburb(s)/towns:
  • Affected postcode(s):
  • Affected State(s)/Territories:
  • Number of each type of service affected:
  • Number of premises affected:
  • Duration of outage:
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Apr 28, 2026 10:40
P2 Global Routing System
  • Network:
    Symbio
  • Description:
    GRS currently unavailable
  • Suspected cause:
    Under investigation
  • Services impacted:
    LNP Operations cannot proceed
  • Time detected:
    08/01/26 9:22 AM AEDT
  • Estimated restoration:
    To be comfirmed
  • Affected suburb(s)/towns:
  • Affected postcode(s):
  • Affected State(s)/Territories:
  • Number of each type of service affected:
  • Number of premises affected:
  • Duration of outage:
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Mar 30, 2026 13:42

We’re working to restore services

Our technical teams are investigating and working to restore services as a priority. Updates will be provided hourly until normal service is confirmed.