Resource Library

Discover our latest insights, news and product announcements. Everything you need to compete - and win - in today's market.

Network and telecommunications icons overlaid on a global technology background.

Media Release

Symbio the first carrier to achieve full SIP interconnection in Singapore

Symbio is the first Tier 1 carrier in Singapore to achieve full Session Initiation Protocol (SIP) interconnection with all licensed Tier 1 voice carriers, marking a major milestone in the evolution of the country's telecommunications industry.

Media Release

Symbio launches game-changing Voice migration tool

Symbio has launched a new automated Private Branch Exchange (PBX) Migration Tool that is designed to migrate voice customers faster and more efficiently. Developed in collaboration with Sampli AI, the tool is one of the first of its kind in Australia.

Media Release

Symbio nominated for Best Wholesale Telco at the CommsDay Edison Awards

Symbio has been named a finalist in the Best Wholesale Telco category at the 2026 CommsDay Edison Awards. The recognition reflects Symbio’s continued growth in wholesale voice infrastructure, strong partner trust, and recent expansion across Australia, New Zealand, Singapore and the broader APAC region.

Article

How AI Voice is Reshaping the Contact Centre

AI-Powered Voice is transforming contact centres and BPOs across APAC and the race is on for CCaaS and CPaaS providers to keep up. Here’s what it means for your voice infrastructure.

Voice provider expanding into Asia-Pacific markets

Article

5 Mistakes Voice Providers Make When Expanding in Asia-Pacific

Asia-Pacific is one of the fastest-growing regions for cloud voice and messaging, but global scale is harder than it looks. From complex local regulations to time zone misalignment and thin-footprint aggregators, the pitfalls are easy to miss until they cost you. At Symbio, we've worked with the world's largest voice providers as they expand into APAC.

Article

Telecom compliance: The hidden deal breaker for BPOs in the Banking sector

Telecom compliance is becoming a critical requirement for BPOs trying to win Banking and Financial Services (BFSI) clients across Asia-Pacific. With strict rules around data sovereignty, recording and lawful intercept, a single compliance gap can derail a deal. This article explains how a licensed regional carrier helps BPOs stay compliant and compete with confidence.

Article

Australia’s New SMS Sender ID Rules: What You Need to Know

Australia is introducing major SMS sender ID changes to crack down on spoofing and scams. From July 2026, any unregistered alphanumeric sender ID will appear as “Unverified.” This update breaks down what CSPs, messaging providers and businesses need to do to stay compliant and protect customer trust.

Article

Symbio introduces dual-carrier voice redundancy

Symbio now offers dual voice carrier redundancy across two fully independent networks. This gives providers and contact centres stronger resilience, seamless failover, and full routing control through a single provider relationship. It is a simple way to boost reliability and peace of mind for any UC, CX, or SIP voice environment in Australia.

Symbio now offers dual carrier redundancy

Media Release

Aussie Broadband Group’s Symbio now offering dual carrier redundancy!

Symbio now offers Australian customers the ability to enable dual voice carrier network redundancy, powered by the fully independent VoIP networks of Symbio and Aussie Broadband. This new capability sets a new benchmark for resilience and flexibility, giving businesses full control to maintain uptime and service continuity - all under a single provider relationship.

Article

Ticket, Portal or API? Yes

Wholesale telecom is stuck in the 90s. At Symbio, we’re changing that by letting you manage number administration your way—through tickets, a self-service portal, or APIs. No forced transitions, just flexible options that adapt to your workflows and help you scale faster. Because in today’s market, the ability to choose how you work isn’t just nice-to-have—it’s the difference between falling behind and staying ahead.

Article

How BPOs operate low-cost inbound call centres in Asia-Pacific

As BPOs expand across Southeast Asia, demand for skilled virtual agents is rising. With local DIDs and SIP trunks, call centres can reduce costs while ensuring seamless customer service. Symbio provides the carrier infrastructure to scale reliably across Asia-Pacific.

Article

Expand your APAC voice coverage with the Symbio Connect API and Portal

Symbio Connect APIs and Portal now offer expanded APAC coverage, number reservations, suburb-based search, and bulk leasing, enabling easy scaling and management.

Article

Techno Group delivers multi-regional communications with unrivalled reliability

Recently, Techno Group has trusted Symbio to deliver reliable voice services across Australia and Asia, helping them support multinational clients with seamless connectivity and consistent call quality.

Media Release

Symbio extends cutting-edge digital experience capabilities in Singapore

Symbio, part of Aussie Broadband, has launched its V4 API stack in Singapore, boosting number management for service providers. With the Connect Portal, providers gain more control, efficiency, and automation in bulk number orders and SIP trunk assignments, solidifying Symbio’s leadership in cloud-native communications across APAC.

Article

Seamless Number Management Now Available in Singapore

Symbio’s Connect Portal now offers seamless access to Singapore Series 3 and Series 6 numbers, enabling businesses to provision numbers in minutes instead of days. This automated process simplifies compliance with Singapore’s regulations and provides a consistent experience across Australia, New Zealand, and Singapore. Additionally, users can easily port numbers and manage their accounts securely through the portal.