New services and features

Discover our latest services and feature announcements. Everything you need to compete - and win - in today's market.

Category

Service or feature

Location

Release

Date

Numbers

Number Leasing Workflow and Cart Hold Update

Australia

24/1/2024

Symbio has launched an updated Connect Portal Number Leasing workflow and Cart Hold feature.

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Numbers

Malaysia 1300/1800 Numbers

Malaysia

30/9/2023

Symbio is proud to announce the launch of its Shared Cost 1300 and Toll-Free 1800 Number services in Malaysia, revolutionising communication options for our service providers.

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Rating

Multi-Currency Billing

Global

1/8/2023

Symbio has upgraded its billing process by introducing the option for invoicing in USD.

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Rating

Rating & Invoicing Delivery

Global

1/8/2023

Symbio has introduced a new method of invoice delivery through multiple channels, including email, SFTP, or API .

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Porting

Connect Portal Launch

Australia

30/6/2023

Symbio has launched the Connect Portal, a centralised platform designed to streamline your experience in leasing numbers, viewing inventory, and managing users.

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Rating

Rating Solution for Singapore

Singapore

30/6/2023

Symbio's latest rating solution for Singapore optimises the synchronisation of order processing and intercommunication between customers and the operations team.

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Numbers

Geographic Numbers - Malaysia

Malaysia

30/6/2023

Symbio has recently introduced local geographic number services tailored for Malaysia, empowering businesses to enhance their regional presence.

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Porting

Local Number Portability Agreement Code Report

Australia

1/2/2023

The revisions in Service Level Agreements have resulted in a reduction in the agreed-upon service timelines.

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Rating

Singapore GST Rate Update

Singapore

1/1/2023

Following the Singapore government's implementation of an increased GST rate, adjustments have been made to customer invoicing, specifically concerning service and lease charges.

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Numbers

Singapore Short Codes

Singapore

30/11/2022

In response to valuable feedback from Symbio Customers, we have implemented a short code feature exclusively designed for our Singapore-based customers.

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Routing

International Cross Net optimisation

Global

5/10/2022

Symbio has made improvements to our international cross net calling abilities. This new reduces our process and deployment to new countries by reducing the overhead to setup call routing between our customers in each region allowing for faster multiregional onboarding and more effective capacity management.

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CLI

Allow specific CLI

Global

29/9/2022

This feature allows CPaaS customers to have CLI's from particular carriers blocked or allowed in real time. It will allow customers greater control of CLI's traversing their network without having to build into fixed/mobile number portability or ACMA data bases.

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Porting

Subscriber Register – Account Level Report

Singapore

8/9/2022

Customers are able to request a report of all subscribers for SG numbers in their account and child accounts. This report can be access by logging a ticket with our operational teams.

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Compliance

Scam Call Line Identification Changes

Singapore

1/7/2022

Symbio has implemented a strategy to block incoming international calls that feature Caller Line Identification.

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Porting

Bulk Number Wash

Australia

1/2/2022

Symbio has developed a Bulk Number Wash Tool allowing customers to complete Local Number Portability qualifications in one place.

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Numbers

Number Reservation API

Australia

2/1/2022

The Number Reservation capability, empowers customers to reserve numbers through an API for an extended period of up to 4 hours.

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Porting

Cutover Date Selection

Australia

2/1/2022

Symbio now offers customers the flexibility to designate their desired cutover date for CAT A ports through our API.

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