The Telecommunications (Customer Communications for Outages) Industry Standard 2024 requires telcos to keep customers and the public informed when there is a major outage to a telecommunications network.
RESOLVED - 13/02/2026 03:00 AEDT
Incident affecting our Global Routing System (GRS).
Start Time: Approximately 12/02/2026 18:00 AEDT
Status: Resolved
Restoration Time: 13/02/2026 03:00 AEDT
We will provide any further information if required within the next business days.
We appreciate your patience and understanding.
Kind regards,
Telstra - Telstra outages | Telstra
Optus - Optus National Outage Register
Pivotel - Pivotel Knowledge base
Service Assurance Team
UPDATE - 13/02/2026 00:30 AEDT
Remediation activities remain ongoing. Confirming there is still no impact to active voice/emergency services.
MVNO services: Telstra network outages page.
Virtual Mobile Numbers: Pivotel mobile network outages page.
Enterprise & Government Customers
1300 431 456
Australia
1300 789 653
New zealand
0800 239 000
International
+61 2 9994 8555