Major Outages Status

The Telecommunications (Customer Communications for Outages) Industry Standard 2024 requires telcos to keep customers and the public informed when there is a major outage to a telecommunications network.

Voice Network Operator Outages


RESOLVED - 13/02/2026 03:00 AEDT

Incident affecting our Global Routing System (GRS).

Start Time: Approximately 12/02/2026 18:00 AEDT
Status: Resolved
Restoration Time: 13/02/2026 03:00 AEDT

We will provide any further information if required within the next business days.

We appreciate your patience and understanding.

Upstream Carriers

Kind regards,

Telstra - Telstra outages | Telstra
Optus - Optus National Outage Register
Pivotel - Pivotel Knowledge base

Mobile Network Outages

Service Assurance Team

UPDATE - 13/02/2026 00:30 AEDT
Remediation activities remain ongoing. Confirming there is still no impact to active voice/emergency services.

MVNO services: Telstra network outages page.

Virtual Mobile Numbers: Pivotel mobile network outages page.