Major Outages Status

The Telecommunications (Customer Communications for Outages) Industry Standard 2024 requires telcos to keep customers and the public informed when there is a major outage to a telecommunications network.

Inbound SMS Issue

Symbio is currently investigating a major network issue impacting SMS Current details
• Description: Inbound AU SMS 
• Suspected cause: Our engineers are working to identify the cause 
• Time detected: 04:46 AEDT 
• Service restored: 09:31 AEDT
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• Estimated restoration: To be confirmed  Updates will be provided hourly until the issue is resolved.
Further updates will also be published via the Symbio Customer Portal and the Symbio Website.
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