Major Outages Status
The Telecommunications (Customer Communications for Outages) Industry Standard 2024 requires telcos to keep customers and the public informed when there is a major outage to a telecommunications network.
Voice Network Operator Outages
Major Network Outage – MVP11B -Resolved
We want to inform you that we are currently experiencing an unexpected outage of telecommunication services. Below is a summary of the critical details regarding this issue:
Start Time:
Approx 15/02/2026 06:32 AEDT
Restoration Time:
Approx 15/02/2026 08:00 AEDT
Cause
Hardware Malfunction
Scale of the Outage
All traffic traversing network element MVP11B.
Impacted Services
Inbound and outbound voice call services.
Emergency calls are not impacted.
Location impacted by the outage
Voice services utilising network element MVP11B
What this means for you:
Customers may experience increased Post Dial Delay (PDD) and potential call setup delays on affected services.
Timeframe for Resolution and Updates:
Hardware restarted and back online approx 15/02/2026 08:00 AEDT
RESOLVED - 13/02/2026 03:00 AEDT
Incident affecting our Global Routing System (GRS).
Start Time: Approximately 12/02/2026 18:00 AEDT
Status: Resolved
Restoration Time: 13/02/2026 03:00 AEDT
We will provide any further information if required within the next business days.We appreciate your patience and understanding.
