Scam Call Line Identification Changes



July 1, 2022

In response to the compliance measures for Singapore's scam calling regulations, Symbio has implemented a strategy to block incoming international calls that feature Caller Line Identification (CLI). This applies to numbers starting with '6' and '65'. The primary goal behind this initiative is to curtail the misuse of local numbers, thereby reducing the incidence of scam calls.

By proactively blocking these specific number patterns from international sources, Symbio aims to align its services with Singapore's regulatory requirements. This action not only supports customer compliance but also serves as a preventive measure against potential scam calls that might exploit local number patterns to deceive recipients.

This measure is designed to improve overall telecommunications security, safeguarding users from potentially fraudulent or misleading calls originating from international sources that may attempt to disguise themselves as local numbers.

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