Introduction
Individual numbers cannot be ported if they are part of a block or if there are other associated numbers within the same account. The Losing Carrier will identify any numbers that need to be included in the port as an added number.
To proceed to the port:
To proceed to the port:
- Keep the number
- Dissociate number with the Losing Carrier and remove from the port
- Raise a ticket to dispute the response with the Losing Carrier
How-To Guide
Option 1: Keep number
Step 1: Review port intent
- Click the link in the email, or navigate to the port intent from the Porting Dashboard.
- Any identified concerns will need to be addressed before submitting CNA.
Step 2: Add the number to the port order
- Select the added number using the check box.
- Select actions, and then keep number.
Step 3: Proceed to port details
- If all PNV concerns are resolved, proceed to port details.
- Failure to address all PNV concerns before submitting CNA may result in additional charges and time delays. Please consult your service schedule or contract for information on charges.
- If the submission to CNA is done incorrectly, a manual withdrawal of a port is necessary which can delay the port further.
Option 2: Remove number
Step 1: Review port intent
- Click the link in the email, or navigate to the port intent from the Porting Dashboard.
- Any identified concerns will need to be addressed before submitting CNA.
Step 2: Remove number from the port
- Select the added number using the check box.
- Select actions, and then keep number.
- The number can be recovered by selecting the recover icon. This will restore the number as included in the port intent.
Step 3: Proceed to port details
- If all PNV concerns are resolved, proceed to port details.
Option 3: Disassociate number/s
Step 1: Contact end customer
- Contact the end customer to have them disassociate the added number with the Losing Carrier.
Step 2: Remove from port
- Once the end-customer has confirmed that the Losing Carrier has dissociated the adde number, remove from the port and proceed t.
Option 3: Raise a dispute
Step 1: Respond to ticket
- Select the added number using the check box.
Select actions, and raise dispute.
Within Logged, respond to the ticket to initiate a dispute with the Losing Carrier concerning the added number identified in the PNV response.
Attach a copy of the latest invoice and any evidence from the Losing Carrier indicating the concern is incorrect.
Dispute resolution typically requires two business days, though it may extend beyond this. The system does not enforce a maximum resolution period. During this period, port resubmission is not permitted during this time.
The operations team will provide the Losing Carrier's resolution outcome.
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