Introduction
Prior to CNA submission, the cutover preference, trunk, and billing reference must be completed.
Following review, the port will be submitted to CNA. Subsequent steps will be conducted in Logged and Sonar.
Following review, the port will be submitted to CNA. Subsequent steps will be conducted in Logged and Sonar.
How-To Guide
Step 1: Cutover preference
- Select a cutover preference from aligned, ASAP or custom.
- ASAP: Each batch will be booked as soon as a slot is available, there may be different dates across batches.
- Aligned: Select a date and time from the dropdown menu. All batches to cutover on the same preferred date if possible (may take longer as cutover is also subject to losing carrier approval). If this field is left blank, cutover will occur as soon as a slot available with all parties. Note: This option is only available for ports involving multiple Losing Carriers
- Custom: A preferred cutover date can be selected on the following page specific to each batch. If a field is left empty, system will assume ASAP for that batch.
- Symbio will try its best to meet your preferred cutover date however this is also subject to losing carrier approval. This date must be a business day and within the standard operations hours (8 am to 5pm). Earliest cutover date must not be before 20 business days from the submission date.
Step 2: Provisioning
- Select a trunk from the dropdown that the numbers will be provisioned to.
Step 3: Billing reference
- Add an optional billing reference to track the port. This reference will feed into the Billing Reference field and applies to all batches in the port.
Step 4: Review and submit CNA
- Add an optional nickname to each batch in the port.
- Review all details of the port.
- Once ready, select Submit CNA.
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