Introduction
Numbers cannot be ported if the customer details do not match those in the Losing Carrier's system. Numbers labelled with Rejection Code 03 indicate that the listed number belongs to a different end customer than the one listed or that the number is incorrect.
To proceed the port:
To proceed the port:
- Verify the latest invoice for consistency in customer details. If there discrepancies between the invoice and the number, remove the number from the port
- If the end customer details and numbers match the latest invoice, raise a ticket to dispute the response with the Losing Carrier
How-To Guide
Prerequesit: The following solutions require the latest customer invoice for reference
Step 1: Review Port Intent
- Click the link in the email, or navigate to the port intent from the Porting Dashboard.
- Any identified concerns will need to be addressed before submitting CNA.
Step 2: Compare PNV request with the latest invoice
- Download the PNV Response from the Losing Carrier for the port intent.
- Review and cross-check the name of the end-customer between the request and the latest invoice.
- If the name of the customer is inconsistent, update the name to match the invoice.
- Select update under Code 03 detected Scenario 2. Input the correct name and select save.
- This will update the all numbers associated with this Losing Carrier.
Option 1: Remove number
Step 2: Delete number from port intent
- Select the number associated with a different end customer using the check box.
- Select actions, and then delete number.
- A warning modal will appear, select delete. All numbers checked will be removed from the port intent. The action taken against the number will be updated as a status.
- The number can be recovered by selecting the recover icon. This will restore the number as included in the port intent.
Step 3: Proceed to port details
- If all PNV concerns are resolved, proceed to port details.
- Failure to address all PNV concerns before submitting to CNA may result in additional charges and time delays. Please consult your service schedule or contract for information on charges.
- If the submission to CNA is done incorrectly, a manual withdrawal of a port is necessary which can delay the port further.
Option 3: Raise a dispute
Step 3: Respond to ticket
- Select the number associated with a different end customer using the check box.
Select actions, and then raise dispute.
Within Logged, respond to the ticket to initiate a dispute with the Losing Carrier concerning the number associated with a different end customer identified in the PNV response.
Attach a copy of the latest invoice and any evidence from the Losing Carrier indicating the concern is incorrect.
Dispute resolution typically requires two business days, though it may extend beyond this. The system does not enforce a maximum resolution period. During this period, port resubmission is not permitted during this time.
The operations team will provide the Losing Carrier's resolution outcome.
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