Introduction
Numbers can only be ported if the service is active. A Rejection Code 04 indicates the service has been cancelled or is pending cancellation.
To proceed to port:
To proceed to port:
- Reactivate the number with the Losing Carrier
- Remove reserved number from the port
- Raise a ticket to dispute the response with the Losing Carrier
How-To Guide
Option 1: Delete number
Step 1: Review PNV Response
- Click the link in the email, or navigate to the port intent from the Porting Dashboard.
- Any identified concerns will need to be addressed before submitting CNA.
Step 2: Remove the number from the port order
- Select the cancelled number using the check box.
- Select actions, and then remove number.
- A warning modal will appear, select delete. All numbers checked will be removed from the port intent. The action taken against the number will be updated as a status.
- The number can be recovered by selecting the recover icon. This will restore the number as included in the port intent.
- If all numbers are removed from the address, the address will be removed from the port.
Step 3: Proceed to port details
- If all PNV concerns are resolved, proceed to port details.
- Failure to address all PNV concerns before submitting to CNA may result in additional charges and time delays. Please consult your service schedule or contract for information on charges.
- If the submission to CNA is done incorrectly, a manual withdrawal of a port is necessary which can delay the port further.
Option 2: Reactivate and keep number
Step 1: Contact Losing Carrier
- Contact the Losing Carrier and have them reactivate the cancelled number.
Step 2: Keep number
- Once the Losing Carrier has confirmed that the number have been reactivated, update the status of the number to keep.
- Select the cancelled number using the check box.
- Select actions, and then keep number.
- If all PNV concerns are resolved, proceed to port details.
Step 2: Keep number
- If all PNV concerns are resolved, proceed to port details.
Option 3: Raise a dispute
Step 1: Respond to ticket
- Select the cancelled number using the check box.
Select actions, and then raise dispute.
Within Logged, respond to the ticket to initiate a dispute with the Losing Carrier concerning the cancelled number identified in the PNV response.
Attach a copy of the latest invoice and any evidence from the Losing Carrier indicating the concern is incorrect.
Dispute resolution typically requires two business days, though it may extend beyond this. The system does not enforce a maximum resolution period. During this period, port resubmission is not permitted during this time.
The operations team will provide the Losing Carrier's resolution outcome.
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