Introduction
Reserved numbers are designated for specific purposes or associated services. These numbers cannot be ported, and the Losing Carrier will reject the port if included.
To proceed the port:
To proceed the port:
- Remove reserved number from the port
- Raise a ticket to dispute the response with the Losing Carrier
How-To Guide
Option 1: Remove number
Step 1: Review Port Intent
- Click the link in the email, or navigate to the port intent from the Porting Dashboard.
- Any identified concerns will need to be addressed before submitting CNA.
Step 2: Remove number
- Select the reserved number using the check box.
- Select actions, and then remove numbers.
- A warning modal will appear, select delete. All numbers checked will be removed from the port intent. The action taken against the number will be updated as a status.
- The number can be recovered by selecting the recover icon. This will restore the number as included in the port intent.
Step 3: Proceed to port details
- If all PNV concerns are resolved, proceed to port details.
- Failure to address all PNV concerns before submitting to CNA may result in additional charges and time delays. Please consult your service schedule or contract for information on charges.
- If the submission to CNA is done incorrectly, a manual withdrawal of a port is necessary which can delay the port further.
Option 2: Raise a dispute
Step 1: Respond to ticket
- Select the reserved number using the check box.
- Select actions, and then raise dispute.
- Within Logged, respond to the ticket to initiate a dispute with the Losing Carrier concerning the reserved number identified in the PNV response.
Attach a copy of the latest invoice and any evidence from the Losing Carrier indicating the concern is incorrect.
Dispute resolution typically requires two business days, though it may extend beyond this. The system does not enforce a maximum resolution period. During this period, port resubmission is not permitted during this time.
The operations team will provide the Losing Carrier's resolution outcome.
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