Connect Portal

How-To Guide

Step 1: Login to the Connect Portal

• Log in to the Connect Portal.
  
• Navigate to Number Management and select Cancellations. Then select New Request.
  

Step 2: Choose your entry method

• You can submit numbers for cancellations via two methods:
• Manual Entry - great for cancelling a few numbers.
  Bulk Upload - ideal for large lists of numbers (up to 500 numbers).

Step 3a: Manually Add Numbers for Cancellation

• Select the country for which you want to cancel numbers, then add each number you’d like to cancel one at a time. When you’re finished, click Proceed.

Step 3b: Upload Numbers for Cancellation (Bulk Upload)

• Select the country for which you want to cancel numbers, then download the template. Fill out the template with the numbers you’d like to cancel ensuring you save as a .csv file.
• When your ready to upload select choose file and select the file you wish to upload. Then click proceed.
• Note: The template file includes example numbers to show the correct format. Make sure to delete these examples before uploading your file—if they’re left in, the upload will fail.

Step 4: Provide reason for cancellation

• Select the reason for cancellation, and optionally add your own reference—such as a ticket number. Then click Submit.

Step 4: View cancellation details

• Click the link in the email, or navigate to the Cancellation Dashboard, locate the check and select View.
  
• View the status of the cancellation (processing, completed, partial success or failed).
  
• Select Download Summary to view CSV of all numbers submitted, status and reason for failure (if applicable).  
  
• Select Download Request to view CSV of all numbers submitted.
  
• Select View audit log to view audit trail of the cancellation.