Ticket, Portal or API? Yes

Carrier managers, let’s be honest. Number administration probably isn’t the thing that gets you leaping out of bed in the morning.  

But whether you're provisioning ports, juggling carrier rate cards, or chasing down routing updates, it's all part of keeping your network (and your customers) thriving.

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Wholesale telecom is stuck in the 90s

We’ve heard from many of our customers that number administration is stuck in the legacy telecom era. Too many wholesale providers make you adapt to their way of working. We think this approach is back-to-front.

In an industry where speed, precision, and adaptability mark the difference between thriving and merely surviving, your carrier’s systems must work for you. Not the other way around.  

That’s why we do things differently.  

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At Symbio we can meet you where you’re at

We integrate into your existing workflows and operating rhythm. No matter whether you prefer to work through tickets, a portal, or APIs.    

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1. Tickets: Human-Centered, Reliable, Simple

Perhaps your team values direct oversight, or your workflows involve infrequent or complex tasks.  

Our ticketing system delivers structured support. Submit your request via portal or email, and our experts take the reins.  

You receive clear updates and the assurance of experienced professionals guiding your number administration every step of the way, with no integration required.

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2. Self-Service Portal: Instant Access, Full Control

If you're ready to move faster without development effort, our web portal offers real-time control. Reserve or purchase new numbers, submit porting requests, configure SIP Trunks and more. All with immediate visibility.

We understand that wholesale number porting can be complex. That’s why we’re transforming the process: empowering service providers with greater control, clearer insights, and enhanced transparency.

Self-service is more than convenience. It’s a strategic advantage that saves time and effort. The Symbio Connect portal is available 24/7/365, eliminating the need to work around your carriers’ time zone.  With less admin, your teams are empowered to focus on higher-value tasks, boosting satisfaction and scalability.

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3. API Integration: Seamless Automation at Scale

For providers wanting to ‘build-in’ telecom capabilities to their core product or back-office systems, our robust REST APIs are the ideal solution. Telecom APIs deliver real-time performance, greater reliability, and operational scale.

The telecom API market is booming, especially in Asia-Pacific. Programmable network infrastructure is one of the biggest trends in our industry this year. Some analysts estimate that this market could exceed USD 1.4 trillion by 2033.

However, most telecom APIs are designed for small business and enterprise use cases. That is, end users, not service providers.  

Symbio APIs are different. They provide our wholesale customers with access to many carrier-level functions. Helping to streamline and automate number ordering, porting, Emergency Calling (IPND) updates, and general voice service management.

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Next steps: Move at your own pace

We understand that transformation looks different for every service provider. You might be testing self-service today while preparing for full API-driven automation tomorrow.  

At Symbio, you set the pace and choose the workflow that fits your team.  

We can make it work. No forced transitions. No inflexible systems. Just a partner that adapts to you and scales with you.

Let us meet you where you are, and help you move forward, your way. Contact us to discuss how we can work together.