Techno Group delivers multi-regional communications with unrivalled reliability

About Techno Group

Techno Group delivers IT managed services to Australian and multi-national companies. The company’s stated mission is to ‘take the fear out of technology’ – and they have delivered on this promise for over thirty years.  

Now in their third decade of operations, Techno Group have seen many suppliers come and go – but they have remained a steadfast Symbio customer for more than 12 years.

Connecting multi-national & satellite offices

Many Techno Group clients have offices or outsourcing partners around the world. Delivering reliable, high quality calling services across these locations is a challenge. Telecom reliability varies between regions, as does regulatory complexity, and cost.  

For Techno Group, connecting these satellite offices and contact centres means carefully selecting local carriers, like Symbio, that can deliver the required coverage and reliability.

Peter Bell, the co-founder of Techno Group, explains:

"Symbio gives us the ability to scale our SIP Trunking services across Australia and Asia, extending telephony to the regions that our clients need. We rely on Symbio for domestic call termination, local phone numbers and toll-free services."

Delivering unrivalled reliability

Voice calling is a small part of Techno Group’s managed services portfolio. But it is critical to client satisfaction and trust. Mr Bell explains:

"Reliability is mission-critical for our customers, and to us.  If our clients’ phones stop working, or international calls won’t connect, or quality declines – our clients feel the impact immediately."

This reflects directly on us as a managed service provider. If our customers can’t trust that their phones will work – what else can’t they trust?  

Investing in reliability not only helps reduce their commercial risk, it also ensures that voice services can be operated profitably, without the need for high-touch management.  

Reliability is a big part of the reason that Techno Group chooses Symbio. Peter Bell explains:

"Nobody comes close to the reliability of Symbio. I say this as a customer of 12+ years.  Day in, day out, we can depend on our calls being delivered, at consistent quality, without any surprises. With Symbio – it just works."

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Working with a trusted partner

Coverage and reliability are only part of the equation when it comes to selecting a wholesale voice supplier. Cut-price aggregators can promise the world, but they often fall short when it comes to customer communication and technical support.  

Techno Group have the hard-won wisdom to understand that technical expertise and customer service matter just as much as coverage and reliability. This is why they prefer working directly with local carriers, who are more accountable when issues arise.

Mr Bell explains:

"A true partner will answer your call when there is a problem. Our account manager at Symbio has always answered our calls – even when the news is tough.More than that, when Symbio say they’ll do something, they do it. So I know that if we ever have a challenge or uncertainty, all we have to do is pick up the phone."  

This approach makes commercial sense. Techno Group have a reputation for customer service, answering client requests quickly and honestly, and taking ownership of any problems (even if not of their making). And they expect the same high standard of their suppliers.

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The future

In Asia-Pacific, the telecom industry is changing quickly – with more regulations, new high-growth regions, and Unified Communications platforms reshaping the market. Amid all this change, consistency and long-term relationships are more valuable than ever.  

For more than a decade, Symbio has been Techno Group’s trusted partner for call termination and number hosting across Australia and parts of Asia.  

We look forward to continuing a long and successful partnership. The future is bright.

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