Resource Library

Discover our latest insights, news and product announcements. Everything you need to compete - and win - in today's market.

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Telecom compliance: The hidden deal breaker for BPOs in the Banking sector

Telecom compliance is becoming a critical requirement for BPOs trying to win Banking and Financial Services (BFSI) clients across Asia-Pacific. With strict rules around data sovereignty, recording and lawful intercept, a single compliance gap can derail a deal. This article explains how a licensed regional carrier helps BPOs stay compliant and compete with confidence.

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Australia’s New SMS Sender ID Rules: What You Need to Know

Australia is introducing major SMS sender ID changes to crack down on spoofing and scams. From July 2026, any unregistered alphanumeric sender ID will appear as “Unverified.” This update breaks down what CSPs, messaging providers and businesses need to do to stay compliant and protect customer trust.

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Symbio introduces dual-carrier voice redundancy

Symbio now offers dual voice carrier redundancy across two fully independent networks. This gives providers and contact centres stronger resilience, seamless failover, and full routing control through a single provider relationship. It is a simple way to boost reliability and peace of mind for any UC, CX, or SIP voice environment in Australia.

Symbio now offers dual carrier redundancy

Media Release

Aussie Broadband Group’s Symbio now offering dual carrier redundancy!

Symbio now offers Australian customers the ability to enable dual voice carrier network redundancy, powered by the fully independent VoIP networks of Symbio and Aussie Broadband. This new capability sets a new benchmark for resilience and flexibility, giving businesses full control to maintain uptime and service continuity - all under a single provider relationship.

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Ticket, Portal or API? Yes

Wholesale telecom is stuck in the 90s. At Symbio, we’re changing that by letting you manage number administration your way—through tickets, a self-service portal, or APIs. No forced transitions, just flexible options that adapt to your workflows and help you scale faster. Because in today’s market, the ability to choose how you work isn’t just nice-to-have—it’s the difference between falling behind and staying ahead.

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How BPOs operate low-cost inbound call centres in Asia-Pacific

As BPOs expand across Southeast Asia, demand for skilled virtual agents is rising. With local DIDs and SIP trunks, call centres can reduce costs while ensuring seamless customer service. Symbio provides the carrier infrastructure to scale reliably across Asia-Pacific.

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Expand your APAC voice coverage with the Symbio Connect API and Portal

Symbio Connect APIs and Portal now offer expanded APAC coverage, number reservations, suburb-based search, and bulk leasing, enabling easy scaling and management.

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Techno Group delivers multi-regional communications with unrivalled reliability

Recently, Techno Group has trusted Symbio to deliver reliable voice services across Australia and Asia, helping them support multinational clients with seamless connectivity and consistent call quality.

Media Release

Symbio extends cutting-edge digital experience capabilities in Singapore

Symbio, part of Aussie Broadband, has launched its V4 API stack in Singapore, boosting number management for service providers. With the Connect Portal, providers gain more control, efficiency, and automation in bulk number orders and SIP trunk assignments, solidifying Symbio’s leadership in cloud-native communications across APAC.

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Seamless Number Management Now Available in Singapore

Symbio’s Connect Portal now offers seamless access to Singapore Series 3 and Series 6 numbers, enabling businesses to provision numbers in minutes instead of days. This automated process simplifies compliance with Singapore’s regulations and provides a consistent experience across Australia, New Zealand, and Singapore. Additionally, users can easily port numbers and manage their accounts securely through the portal.

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Bringing UCaaS to APAC: 3 Challenges Every Provider Must Conquer

Expanding into ASEAN’s UCaaS market offers strong growth potential, but navigating regulatory, infrastructure, and capability challenges is crucial. Local compliance frameworks, network reliability, and service adaptability vary across regions, impacting seamless expansion. With deep regulatory expertise, robust infrastructure, and scalable solutions, Symbio helps service providers overcome these barriers and operate with confidence.

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NZ Telecom Regulations: TESA, TICSA and the TCF

Expanding into New Zealand's telecom market presents growth opportunities for Australian providers, but understanding the regulatory landscape is essential. Key frameworks like TESA, TICSA, and the TCF govern emergency services, legal intercepts, and industry standards. By aligning with these regulations, Aussie telcos can confidently navigate market entry and compliance.

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The end of Telstra Wholesale CTS: What now for Australian service providers?

Telstra Wholesale's decision to phase out their Call Termination Service (CTS) by September 2026 has left many service providers searching for alternatives. Symbio encourages providers to explore Australian VoIP carriers, offering free number porting for a limited time to make the transition easier. Service providers are urged to migrate their services before the stop-sell date of September 2025.

Media Release

Australia takes on scam calls: Interview with Dylan Brown, CEO of Symbio Connect

Dylan Brown, CEO of Symbio's Connect division recently participated in an interview with Mike Loder on Ticker News about how Symbio's AI-powered Scam Shield helps fight scam calls in Australia. He emphasised the severity of the problem, citing millions of scam calls and SMS messages blocked each quarter. Scam Shield aims to empower service providers by enabling them to identify and block these malicious communications.

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What makes a top Asia-Pacific telecom carrier for Contact Centre providers?

Symbio is a leading telecom carrier for CCaaS and CPaaS providers in Asia-Pacific, offering high-quality voice and messaging services, local infrastructure, and Virtual Mobile Numbers. With scalable networks, compliance expertise, and responsive support, Symbio is the ideal partner for expanding in the region.